A: If you purchase a violin, it will be examined by a licensed musicologist.
Q: What happens if a viola is not played by a qualified musician?
A: If, for any reason, the condition and performance are unsafe in any way, the viola should be returned to its original purchaser for a service charge (as set forth above).
Q: Can I have a viola repaired or played on my violin?
A: No. Any violino repaired or played on your instrument, must have the manufacturer’s original invoice attached and the viola repaired or played on a violin to qualify as a gift.
Q: I had a violin repaired, played, and returned to me (under this program) or you restored it. How long will the restoration and repair take?
A: It depends on the condition of the instrument. A good service is best completed within 3 to 7 business days with our repair department. A less expensive restoration can be accomplished without delay as long as you pay for it yourself and include your invoice with your repair or play.
Q: If I have an instrument in the condition that the original owner was playing and the condition is not what you describe, do you provide an unaltered instrument, or will I have to buy a new one?
A: Yes. The viola can be restored to the condition that the original owner played it. If a viola is not playable after the restoration, please contact us and we will arrange for an alteration or repaired on the viola to meet your need, but we will not guarantee a playability return.
Q: Will violins be returned to me if I lose them or break them (e.g. a broken or chipped string)?
A: Violins will be returned to you if you lose them or break them. Violins must be in their original box, no matter how they are broken (e.g., chipped, cracked, or cracked in several places), and should not be a complete loss. The viola must be unaltered (no damage to the wood, or cracks in the frame) to qualify as a gift.
Q: What do I need to provide for gift certificate processing?
A: To obtain a gift certificate, you must contact the Customer Service Division using our online form. The application process and associated fees are the responsibility of the applicant.
Q: How many gift certificates can I
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