Billing issues are caused by a combination of factors; the heating elements are not in place, the boiler has not been properly cleaned, or are out of service or not operating properly. We can replace your boiler if repairs are required to ensure you have a safe and cost-effective indoor heating source.
Are water service charges included?
There are no water service charges for your heating bill, no matter who pays for them. Any increase caused by extra energy use or consumption is the owner’s responsibility.
Is there a credit for utility company charges?
Yes. The heating bill includes all your natural gas, electricity and other heating costs. You may also be eligible for a credit toward the property taxes. If we need additional documents, a form is required from our office to get a credit for utility company charges.
Can my property tax increase be refunded?
Yes, as long as you have not already paid the property tax increase that was approved on your behalf. Your family may be eligible for a refund if the household has not lived in the house for less than two years. You will need to apply by calling the department or visiting your nearest Tax Office.
Can my property owner reduce its rate of tax if I have a qualified new business or commercial heating property?
Yes, if you’ve had a new business or other project or facility constructed on your property. You can apply for this special benefit from the Department of Environment Protection and Local Government by calling the Department’s Service Information line at 250-624-2221.
Do I pay property taxes and/or council charges on heating bills?
All rates vary depending on the amount of heat produced by your home. If you choose to generate heat with natural gas or solar photovoltaic panels, you do not pay your heating bill but are entitled to use the energy tax paid to the city of Calgary. For more information visit the City of Calgary website – http://calgary.ca/calgary-transportation-beverages/home-heating-services
Will I have to get my heating rate approved by the Board of Adjustment?
A heating rate approval hearing is held at least two weeks before your heating bill is due. To ensure that the hearing is a real hearing, you will need to fill out a form at the Calgary Board of Adjustment office and bring a valid photo ID with you. You must also sign a “Declaration of Interest” at the hearing.
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